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Despite having reached out owo customer service and provided bank statements, the issue remained unresolved after three weeks. We had advised the player owo contact her payment provider for an investigation, as the casino could not resolve this issue. However, the player did not respond jest to our messages and questions, leading us to conclude the complaint process without resolution. The player from Germany had been waiting for a withdrawal for less than two weeks. The issue arose due owo the casino’s claim that she had violated the maximum bet rule while having an active premia, which resulted in the confiscation of her winnings.
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